BattleTech: Mercenaries – CGL does a shipping booboo? Internet rages!

[sundancer 43041xp 0]

I haven’t gotten any email until now.

Still not convinced my stuff will be with me before Christmas.

[lonkelo 3195xp 0]

But what if it is. Will it be…. a Christmas Miracle??

[sundancer 43041xp 1]

No it will be this:

that is just an out-take from here:

(And how is that already 15 years ago?)

[tankkommanderParticipant 6428xp 2]

My box just arrived (UK backer). Unless the cardbox box cost £23 it seems that CGL did pass on handling charges to backers. This just shows the kind of company that they are.

[limburger 21756xp 1]

It’s like Tariffs.
We always pay these costs, but most kickstarters hide them from us so it looks like we’re not paying.

At the scale of this kickstarter they’d be fools to eat that kind of cost, unless they had very very wide margins.

And given the scale of the stupidity on display I’d say they needed every last cent of those margins to not go bankrupt.

[tankkommanderParticipant 6428xp 1]

CGL didn’t even try and hide this very well. On Page 1 of this thread is the clear statement they put on the campaign page. CGL will handle all handling costs, all backers will pay if the final shipping.

For me that should have been, at most, £7.

CGL charged me £30.

If anyone does business with CGL they might want to keep this ion mind. Looking at other stuff they have pulled in the past https://geek-related.com/2010/04/17/catalyst-games-defiant-criminals/ this really should not have come as a surprise.  It seems a leopard cannot change its spots.

[limburger 21756xp 1]

With those kinds of accusations you’d think they’d be in prison already …

As such I doubt any of that is true. That doesn’t mean they might not have skated very close to the edge of what is legal, but they haven’t left enough evidence to be convicted.

I do wonder what kind of evidence law enforcement would need in order to take action against a company like CGL.

It would be interesting to have some lawyer look into this kind of stuff.

[sundancer 43041xp 1]

Update. If you can still call it that.

Hey there backers,

Here’s our weekly update:

US/CAN/RoW without hubs: Wave 1 and 2 are complete except for a few stragglers.  See info below for some more detail.
UK: In progress.
EU: We’ve been informed of stock getting stuck at customs. We’ve also received comments from the community that no EU backer has been able to confirm getting an Address Verification. We’ve asked QML to reverify with our EU hub, and they said that they decided to hold off on Address Verifications due to the customs hold-up.  We just didn’t get that updated info in time for the backer update last week, so apologies for the false alarm. The hub, QML and CGL are all working on getting this pushed through as quickly as possible.
Asia: In progress.
AUS: Stock still in transit.

Sooo… yeah… all while they now launch another KS. A Voltron RPG of all things.

[dawfyddParticipant 11991xp 2]

Yeah, not a good look launching other campaigns whilst existing ones are having issues like this & Leviathans.
I’m not averse to companies running multiple projects, but most either have the grace to delay new ones or provide reasonable explanations for launching new ones.

[tankkommanderParticipant 6428xp 0]

They ‘lost’ 200 backers from the spreadsheet.

EU stock that we were told was at the hub being counted is actually stuck at customs.

CGL just don’t seem to have the capacity to run one KS, and now they have started a new one.

I feel bad for the Leviathans backers as they have it worse than anyone at this point.

[limburger 21756xp 0]

things getting stuck at customs as it enters the EU …

Something pretty much everyone of us predicted.

And with that new GDPR (sp?) thing coming into effect on the 13th things can only get worse.

Technically CGL may claim that things are shipping so there’s no work for them which allows them to focus on the new kickstarter.

However I’d argue that as long as there’s backers waiting for stuff to arrive and you’re not in the 99% completion zone there should be someone answering questions and taking notes. Shifting all that responsibility to whatever 3rd party they’ve paid to do so is not a what a good company would be doing. Especially when given all the other fck ups we’ve caught them on so far.

[tankkommanderParticipant 6428xp 1]

Yes I was thinking it might be a GPSR (General Product Safety Regulation) issue. I hope not because that might take months to sort out, and CGL are kind of busy right now raising more money on yet another new KS campaign.

[jamescutts 6929xp 1]

GPSR could be a potential nightmare situation if goods end up stuck in it mid project, it would also result in CGL having to list a EU agent, something that is probably a bit tricky with a mid kickstarter shipment thats several subcontractors in.

I think its its already landed hopefully its missed GPSR as the date for that is 13.12.2024 and is just held up in EU customs and the nightmare that is customs at festive time of the year. Either way though this is completely the making of CGL and their subcontractors that they are ultimately responsible for.

It would now appear they are more interesting in suckering in more victims with their latest campaign.

• This reply was modified 1 month ago by  jamescutts.

[limburger 21756xp 0]

Things have been held up at customs before … so it’s not unusual.

But given the level of incompetence on display here I think it is/will be as the delay will inevitable cause them to miss the deadline after which the regulation is going to be enforced. I doubt the Germans will be forgiving for any company not playing by the rules of a thing that’s been ‘on display’ for years.

(Why am I thinking of Arthur Dent and the bypass ? 😉 )

[pagan8thParticipant 11059xp 0]

You’re thinking Arthur Dent because it’s possible that CGL employ Vogons 🙂

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