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Reply To: BattleTech: Mercenaries – CGL does a shipping booboo? Internet rages!

July 5, 2024 at 5:43 am #1884898

sundancer

42980xp

Hello backers!

Thanks to reddit user kahadin, it was brought to our attention last night that some Mercenaries Salvage boxes contain vehicles. Catlayst has confirmed this error.

Loren and Randall have been meeting with Liya, our manufcaturer in China, to identify how the error occured and how widespread it is. Then they had more meetings with Liya and our fullfilment agent QML to determine how to fix it, together. Out of the 300,000 Salvage Boxes manufactured 6,008 have vehicles. Liya has been onboard from the first call to help make things right – as such, they have committed to comping an extra Salvage Box to every order going out to keep shipping from stalling.

For those who have already received a shipment, or have a shipment already in the mail, we are working on the best way to correct this for you. Because of the holiday weekend, please give us some time to find the best way to do this in collaboration with Liya and QML.

On the small chance that anyone received TWO vehicles in the same shipment we will work with you individually to correct this mistake. We will post instructions next week so we can resolve this as efficiently as possible.

And NO WORD on RoW shipping. They will never learn.