OTT Store – can't recover password – OnTableTop – Home of Beasts of War

OTT Store – can't recover password

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This topic contains 2 replies, has 2 voices, and was last updated by somegeezer 4 years, 5 months ago.

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June 14, 2020 at 1:00 pm #1538741
somegeezer
18431xp

0
Hiya

I can’t recover my password on the OTT store.

To reproduce:
- visit store.ontabletop.com
- Click Log in (top right)
- Enter my username in the box
- Get error “Invalid username or email”
I have used the store before. As an extra test I tried to register with the same email address and get “Error: An account is already registered with your email address. Please log in.”
June 15, 2020 at 4:49 pm #1539313

tgu3
Keymaster

4352xp

0

Hi there,

Sorry to hear your experiencing difficulty trying to log into the store. Can you send me a ticket with your store username and email and I’ll get password reset for you:

https://ontabletop.freshdesk.com/support/tickets/new

– Tom

June 15, 2020 at 6:46 pm #1539343

somegeezer
18431xp

0

Thanks Tom

I’ve created a ticket ??
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