@lobstermooch makes a fair point – and one we should really consider before jumping to boycott a small company that makes some pretty neat products (and there have been plenty of calls for boycotting all over the intertubes). Sure, GSW over-reacted at the start. They *should* have reached out to the reviewer but there’s no evidence that GSW went marching to Youtube demanding “we want that video removed and we want to destroy the Youtuber who put it up, make them pay, make them pay”. Maybe they just used the only tools at their disposal – to lodge an issue with Youtube, who then went on to over-react by implementing sanctions against Sword and Steele.

GSW may have behaved like dicks. What I don’t see is anyone criticising Youtube – because their system of strikes and de-monetising is massively disproportionate – yet nobody is calling for a Youtube boycott.

And, as @lobstermooch says, it’s an issue that was due to a mistake and has now been completely resolved by the two parties. What’s the point in boycotting a company *that has recognised their mistake, apologised for it and tried to put things right* ? Holding a grudge like this is harmful for the community:

GSW is a small company, not a multi-national conglomerate (like GW for example who, despite massive transgressions against the community, are still loyally supported by people willing to “overlook” their behaviour to their customers)

GSW has recognised their mistake and taken steps to rectify it. If the community turn against them *after they’ve tried to put things right* then what incentive is there for anyone to try to correct things in future? If we, as a community, remain belligerent and see suppliers as a foe to be smited, how can we expect them to be understanding and generous in return?

Considering so many people haven’t actually been directly affected by this and the original Youtuber has herself said she considers the issue closed, what’s the reason for the *continued* outrage?

I’ll be happy to buy more rollers from GSW in the future. We need to support our community – even those who make mistakes.