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Reply To: Trying to keep up with the GW curve before a game disappears

September 9, 2019 at 9:58 am #1433983

Keymaster

31125xp

I can confirm as well the guys here that manage the store are pretty much kept in the dark on stock availability, and the way the pre order process is setup Small Independents have to basically guess how much they will sell and commit to a number in advance.

The product then goes to a status called ‘Out of Stock’ and sits there with the ‘possibility’ of it coming back into stock. (and sometimes indeed it actually does, but just as often it sits there for a few weeks then goes to the ‘No Longer Available’ status. (At which point at least here we reach out with apologies and a voucher code to say sorry to folk who have been waiting.

Makes it harder for a small store to give impeccable levels of customer service – but you can only keep trying and doing your best.